UPDATED ON MAY 5, 2021
Sparkcentral Europe NV and its affiliates (collectively, “Sparkcentral”) engages and uses third party subprocessors (“Subprocessors”) to help us provide the Services.
Sparkcentral’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services. These Subprocessors may be provided access to Customer Content that may contain information about individuals, however they are only permitted to use this information to support the Services.
As part of Sparkcentral’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
|Entity Name||Subprocessing Activities||Location of Servers||Means of lawful transfer of data from the EU (where required)||Links to Subprocessor security webpages|
|Amazon Web Services Inc.||Platform hosting. Compute, storage and content delivery on AWS Network.||United States, European Union||Standard Contractual Clauses||https://aws.amazon.com/s3/security/; https://aws.amazon.com/security/ and https://aws.amazon.com/compliance/data-center/controls/|
|Datadog Inc.||Monitoring of cloud-based infrastructure, applications and logs||United States, Germany||Standard Contractual Clauses||https://www.datadoghq.com/security/|
|Elasticsearch Inc.||SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting.||United States, European Union||Standard Contractual Clauses||https://www.elastic.co/security-and-compliance|
|Tray.io||Tray.io assists with connecting applications to other applications (data transfer). (Customer optional service: only where customers choose to activate the CRM integration through Tray.io)||United States, United Kingdom||Standard Contractual Clauses||https://tray.io/products/why-tray/trust|
|Zendesk Inc.||Used by our Support team for managing customer issues.||United States||Standard Contractual Clauses||https://support.zendesk.com/hc/en-us/articles/360036130213-Zendesk-s-secure-by-design-cloud-solution|
|Zendesk Sunshine Conversations Inc.||Messaging software as a service. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc). (Customer optional service)||United States, Ireland||Standard Contractual Clauses||https://support.zendesk.com/hc/en-us/articles/360036130213-Zendesk-s-secure-by-design-cloud-solution|
In the event Sparkcentral adds or removes Subprocessors, Sparkcentral will post such updates here. Please check back frequently for updates.