Resource LibraryNot Categorized

How to manage complaints on social media in accordance with RG 271
Financial Services Hero

Does your organisation use social media to speak to customers? Do you have an RG 271 compliant social media strategy in place? With RG 271 regulations in place, having a well mapped out channel strategy for complaint handling on social media is crucial for Australian Financial Services Organisations.

Organisations need to be prepared for the broadened definition of a complaint, improving the efficiency of your systems to ensure you are meeting RG 271 requirements, and responding to complaints in a shorter and more efficient way.

    What You’ll Learn:

  • The big picture of RG 271 and how it affects Australian financial services organisation on social media
  • How to manage complaints on social media in accordance with RG 271

Download your resource now

Share This:

Related Resources

owly asset not found
Case Studies

Penn Mutual Case Study page

With a content studio and library of pre-approved content, Penn Mutual helps time-strapped 
financial professionals deliver more value to clients
owly asset not found
Case Studies

British Museum Case Study Resource

With a social media strategy focused on engagement and customer experience, 
the Museum has grown its social audience faster than its peers
IAG Case Study Resource Image
Case Studies

IAG Case Study Resource Content

The insurance leader arms reps with social media technology, content, and training to engage broker audiences in an authentic way
Get the training you need to grow your career