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RG 271 and Financial Services: Compliance on Social Media

How to manage complaints on social media in accordance with RG 271
Financial Services Hero

Does your organisation use social media to speak to customers? Do you have an RG 271 compliant social media strategy in place? With RG 271 regulations in place, having a well mapped out channel strategy for complaint handling on social media is crucial for Australian Financial Services Organisations.

Organisations need to be prepared for the broadened definition of a complaint, improving the efficiency of your systems to ensure you are meeting RG 271 requirements, and responding to complaints in a shorter and more efficient way.

  • The big picture of RG 271 and how it affects Australian financial services organisation on social media
  • How to manage complaints on social media in accordance with RG 271

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