A customer experience fanatic and storyteller, Michelle has been with Hootsuite for 4.5 year now and has a new shiny title is Senior Director, Product. Throughout her time in The Nest, she has been shaping in the evolution of Hootsuite by delivering solutions that make our customer’s work lives better. Michelle leads our Content and Customer product areas which include content planning, content creation, publishing, monitoring and responding.

As a Product Marketing Manager, Claire is responsible for bringing solutions to market that help customers succeed on social. She draws on her previous experience as a Customer Success Manager which provided her unique insight into the problems customers face day-to-day.