A customer experience fanatic and storyteller, Michelle has been with Hootsuite for 4.5 year now and has a new shiny title is Senior Director, Product. Throughout her time in The Nest, she has been shaping in the evolution of Hootsuite by delivering solutions that make our customer’s work lives better. Michelle leads our Content and Customer product areas which include content planning, content creation, publishing, monitoring and responding.

Fernanda is responsible for telling the story of our products and how Hootsuite solutions can help our customers address the issues they’re trying to solve. Prior to marketing, she was a customer success manager, working directly with our enterprise clients to help them achieve their social media goals with Hootsuite. Outside of the office, she has a deep love for travel, brunch and a well planned calendar.