Breakfast2019 Hub Cody

Unified Customer Experience: A 360 Degree View of the Customer

Cody Crnkovich, Head of Platform Partners & Strategy, Adobe

Discover how Adobe built and executes on their 360 degree view of the customer company wide, including the use of social data and insights.

Breakfast2019 Hub Toby

Community Engagement: What Brands Can Learn from the Gaming Industry

Tobias Palm, Senior Community Manager, Square Enix Europe

In his session, Tobias shows how engaging with gamers allows Square Enix Europe to turn gamers into ambassadors and gain valuable insights to inform game development.

Breakfast2019 Hub Clayton

IQ Meets EQ: Powering Customer Experience through AI and Emerging Tech

Clayton Wehner, Manager, Marketing Strategy and Innovation, City of Adelaide

In this session, Clayton shares key takeaways from the City of Adelaide’s experience with implementing a chatbot and looks at the future of Al.

Breakfast2019 Hub Corinna

Unifying Customer Experience

Corinna Maloney, Associate Director, Digital Communications, RMIT University

In this session, Corinna talks about the importance of knowing your audience on social media, sharing strategies she uses to maintain clear messaging and deliver a consistent experience to 12,000 stakeholders and over 100,000 customers.

Learn how to enable your entire organization to sell and engage 1:1 at scale

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