How to Handle Complaints via Twitter
42% of consumers complaining on social media expect a response within 60 minutes—but the average company takes just over 8 hours to respond.
Social media has revolutionized the way we communicate, and brands must now take advantage of all available tools.
Our white paper, How to Deal with Complaints via Twitter, shows you how you can use Twitter to shorten your response time to complaints, plus you’ll learn how to:
Personalise your Tweets—without creating additional work for your teams
Implement crisis management procedures that can guide your employees in their interactions with customer complaints
Effectively resolve an issue offline, then follow up via Twitter to protect your brand’s reputation
Download your resource now
Share This:
Related Resources
2019 Social Media Trends for Financial Services and Insurance
Based on internal benchmarking data for 100+ organizations, a survey of 300+ industry marketers, and extensive interviews with industry experts, our report will show you the best strategies that progressive businesses are using to drive revenue, decrease costs, and mitigate risk in 2019.
Get the training you need to grow your career
