Does your organisation use social media to speak to customers? Do you have an RG 271 compliant social media strategy in place? With RG 271 regulations in place, having a well mapped out channel strategy for complaint handling on social media is crucial for Australian Financial Services Organisations.
Organisations need to be prepared for the broadened definition of a complaint, improving the efficiency of your systems to ensure you are meeting RG 271 requirements, and responding to complaints in a shorter and more efficient way.
What You'll Learn
- The big picture of RG 271 and how it affects Australian financial services organisation on social media
- How to manage complaints on social media in accordance with RG 271