The COVID-19 pandemic has changed the way people shop, work, and live.
Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is shifting and brands worldwide have to rethink their CX operations.
Time to transform your retail customer experience with messaging, chatbots, IVR and agents.
Ready to deliver contextual, personalized customer experiences?
What You'll Learn
- How to manage the rising volume of social conversations
- How to improve touchpoints in your digital customer journey
- How to make connections with customers personal again