Social Customer Service Toolkit

Increase customer satisfaction and deliver a consistent brand experience

TODO componentEmbed: <iframe src="//fast.wistia.net/embed/iframe/bdj3z8buif" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" allowfullscreen="" mozallowfullscreen="" webkitallowfullscreen="" oallowfullscreen="" msallowfullscreen="" width="640" height="480"></iframe>

Your customers are on social media already, so reaching out to your company for support through social media is only natural to them.

But providing responsive service through social media instead of through traditional channels can be anything but natural for many companies.

So we’ve bundled our most powerful customer service resources into a Social Customer Service Toolkit that you can use to deliver more consistent cross-channel customer support experiences.

This social customer service toolkit includes:

  • Social Customer Service: Using Social Media to Build a Loyal Customer BaseFollow this five-step strategy to delivering better customer service on social media, including developing the key metrics that mark social customer care success

  • Serving Customers through Social MediaThis on-demand webinar shows how your team can provide proactive—not reactive—customer care to increase satisfaction and win loyalty

  • Zendesk Guide: Providing Great Customer Service Through Social MediaLearn some best practices for great social customer service from Zendesk, including when—and how—to take support conversions offline

To learn more about how you can boost the effectiveness of your social media customer service, just complete the form at the right for instant access to the Customer Service Social Media Toolkit.

Download your resource now

Share This:

Related Resources

Street view image of a Julius Baer store location
Case Studies

A private banking group opens up on social

a photograph is being helped by his assistant to take photos of refugees
Case Studies

Witness Change turns to social to change the global narrative about refugees

Artifact
Case Studies

How Stocksy’s fixing stock media

Get the training you need to grow your career