Succeeding with social customer service
Your 5-step strategy to building a loyal customer base using social media
Gain a better understanding of how your business can take advantage of the benefits of social customer service.
This guide will outline a five-step strategy to start delivering exceptional customer service on social media:
Discover your social media footprint
Map your strategy and identify your metrics
Educate and empower your team
Consolidate your social strategy across the organization
Delight your customers with proactive engagement
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