Why Your Logistics Company Needs A Social Customer Care Strategy
Deliver great experiences and build your competitive advantage with social messaging
Digital channels like WhatsApp have surged in popularity in recent years, completely transforming the way people interact. With digital natives expected to account for over 75% of the workforce by 2030, the trend toward digital channels will only grow.
60% of all customer service engagements will be delivered via digital and web self-serve channels (like social messaging, chat apps, and live chat) by 2023—Gartner
2.77 billion people use messaging apps frequently—eMarketer
64% of people would prefer to message rather than call a business—Facebook for Business
In this guide, we'll show you how digital channels like WhatsApp can help you create better, more customer-centric experiences in several key ways.
Download your resource now
Share This:
Related Resources
2019 Social Media Trends for Financial Services and Insurance
Based on internal benchmarking data for 100+ organizations, a survey of 300+ industry marketers, and extensive interviews with industry experts, our report will show you the best strategies that progressive businesses are using to drive revenue, decrease costs, and mitigate risk in 2019.
Get the training you need to grow your career
