Build better connections when it matters most with Sparkcentral by Hootsuite’s social customer service solution.
View all your customer conversations from a unified dashboard in Sparkcentral, with over a dozen product integrations—including WhatsApp Business, social media, live chat, SMS, and more.
Improve response times while still delivering the natural and empathetic responses your customers expect by automating, prioritizing, and triaging conversations across multiple channels in real-time.
Easily integrate your CRM and contact center data platforms so your teams have all the context they need to provide seamless and personal customer service.
Improve performance with real-time productivity and engagement reporting that lets you track and measure your team’s success, so you can be dynamic and efficient even as you grow.
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