Elevate your social customer care
Social and messaging platforms have increasingly become where people look to engage with brands and organizations. Sparkcentral by Hootsuite provides a future proof customer care platform to enable digital conversations and connections for a seamless customer journey.
Sparkcentral is the perfect solution for our messaging-first strategy. In only 4 weeks we were up and running with WhatsApp and the Sparkcentral platform!
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The core of Sparkcentral is an Automated Message Distribution (AMD) engine that supports high-growth message volumes via 1:1 messaging apps such as Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and web/in-app chat with a truly asynchronous (session free) agent workflow |
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Sparkcentral’s AMD coexists with existing, more traditional call distribution functions in the contact center. It is best-of-breed for brands at any stage of maturity in their digital customer care offering - whether that’s wanting to transform from more traditional contact centers to digital, or to further excel their digital customer care offering. |
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Sparkcentral also integrates seamlessly into a contact center by synchronizing all digital interactions with your CRM systems such as Zendesk, Microsoft Dynamics CRM and Salesforce CRM, offering a 360-degree view of the customer. |
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The solution features a Virtual Agent Framework to let AI-powered chatbots collaborate with live agents in a way that yields both the highest agent productivity while offering the best customer experience. |
We love working with Sparkcentral because they share our vision on delivering excellent customer service. Because of our personal approach, we’ve grown from a local Belgium store to an international eyewear brand.
