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Subprocessor List

Subprocessor list last updated: April 24, 2024



Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third-party subprocessors (“Subprocessors”) to help us provide the Services.

Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however, they are only permitted to use this information to support the Services.

As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.


Hootsuite Subprocessors

Entity Names

Subprocessing Activities

Location of Servers

Means of lawful transfer of data from the EU (where required)

Links to Subprocessor security webpages

Amazon Web Services, Inc.

Cloud Service Provider - Infrastructure and Storage

United States

Data Privacy Framework

Amazon S3 Security and Access Management

AWS Cloud Security

AWS Data Center Controls

Sendgrid, Inc.

Cloud Service Provider - In-App Email Delivery

United States

Data Privacy Framework

SendGrid Security 

Sumo Logic, Inc.

Cloud Service Provider - Log Management and Security Analytics

United States

Standard Contractual Clauses

Platform Security | Sumo Logic  

MongoDB, Inc.

Cloud Service Provider - Database Service

United States

Standard Contractual Clauses

MongoDB Trust Center 

Zendesk, Inc.

Cloud Service Provider - Customer Support Services

United States

Standard Contractual Clauses

Zendesk's secure-by-design cloud solution

Service Specific Features

OpenAI, L.L.C.

AI-powered: Insights, Recommendations, Analysis, Content Creation

United States

Standard Contractual Clauses

OpenAI | Privacy Policy 

Microsoft Corporation

AI-powered: Insights, Recommendations, Analysis, Content Creation

United States

Standard Contractual Clauses

Microsoft Privacy Statement

Tray.io, Inc.

Helps connect applications such as CRM integrations

United States

Standard Contractual Clauses

Security & Compliance | Tray.io

Zendesk Sunshine Conversations Inc.

Messaging SaaS. Provides private messaging channels for Inbox 2.0 (WhatsApp, SMS, In-Web, etc)

United States

Standard Contractual Clauses

Zendesk's secure-by-design cloud solution


Sparkcentral Subprocessors

Entity Name

Subprocessing Activities

Location of Servers

Means of lawful transfer of data from the EU (where required)

Links to Subprocessor security webpages

Amazon Web Services Inc.

Platform hosting

Compute, storage and content delivery on AWS Network

United States

European Union

Data Privacy Framework

Amazon S3 Security and Access Management;


AWS Cloud Security; and


AWS Data Center Controls

Datadog Inc.

Monitoring of cloud-based infrastructure, applications and logs

United States

Germany 

Standard Contractual Clauses

Security | Datadog 

Elasticsearch Inc.

Elastic Cloud SaaS product used for data storage and querying

Managed Elastic Search hosting

Support services, including performance of diagnostic measures and troubleshooting

United States

European Union 

Standard Contractual Clauses

Elastic Security & Compliance 

Zendesk Inc.

Used by our Support team for managing customer issues.

United States

Standard Contractual Clauses

Zendesk's secure-by-design cloud solution

Service Specific Features

Tray.io, Inc.

Helps connect applications such as CRM integrations

United States 

United Kingdom 

Standard Contractual Clauses

Security & Compliance | Tray.io

Zendesk Sunshine Conversations Inc.

Messaging SaaS. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc)

United States

Ireland

Standard Contractual Clauses

Zendesk's secure-by-design cloud solution


Heyday Subprocessors

Entity Names

Subprocessing Activities

Location of Servers

Means of lawful transfer of data from the EU (where required)

Links to Subprocessor security webpages

Amazon Web Services, Inc.

Cloud Service Provider - Infrastructure and Storage

United States

Data Privacy Framework

Amazon S3 Security and Access Management;

AWS Cloud Security;

AWS Data Center Controls

Appcues

Provides insights about Heyday’s Client’s interactions with Heyday to enhance  their efficiency

United States

Standard Contractual Clauses

Security at Appcues

Google

Translates chat conversations into other languages

United States or other countries

Standard Contractual Clauses

GDPR and Google Cloud and
Cloud Data Processing Addendum (Customers)

Hubspot

For sending emails to Client’s agents and administrators

United States 

Germany

Data Privacy Framework

Security, Privacy, and Control | Hubspot

NeverBounce

To verify validity of email address

United States

Standard Contractual Clauses

Privacy Policy | NeverBounce
EU Privacy Policy | NeverBounce

Twilio

Enables video calls

United States

Data Privacy Framework

Security Overview | Twilio


Updates

In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.