Subprocessor List
Subprocessor list last updated: April 3, 2023
Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third-party subprocessors (“Subprocessors”) to help us provide the Services.
Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however they are only permitted to use this information to support the Services.
As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
Hootsuite Subprocessors
Entity Names | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Cloud Service Provider - Infrastructure and Storage | United States | Standard Contractual Clauses | Amazon S3 Security and Access Management; AWS Cloud Security; and AWS Data Center Controls |
Sendgrid, Inc. | Cloud Service Provider - In-App Email Delivery | United States | Standard Contractual Clauses | |
Sumo Logic, Inc. | Cloud Service Provider - Log Management and Security Analytics | United States | Standard Contractual Clauses | |
MongoDB, Inc. | Cloud Service Provider - Database Service | United States | Standard Contractual Clauses | |
Zendesk, Inc. | Cloud Service Provider - Customer Support Services | United States | Standard Contractual Clauses |
Optional Features and Services |
OpenAI, L.L.C. | AI-powered: Insights, Recommendations, Analysis, Content Creation | United States | Standard Contractual Clauses | |
SOUPEO (NLP Cloud) | AI-powered: Content Creation | United States | Standard Contractual Clauses | |
Tray.io | Tray.io helps connect applications such as CRM integrations | United States | Standard Contractual Clauses | |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Inbox 2.0 (WhatsApp, SMS, In-Web, etc) | United States | Standard Contractual Clauses |
Sparkcentral Subprocessors
Entity Name | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services Inc. | Platform hosting Compute, storage and content delivery on AWS Network | United States European Union | Standard Contractual Clauses | Amazon S3 Security and Access Management; AWS Cloud Security; and AWS Data Center Controls |
Datadog Inc. | Monitoring of cloud-based infrastructure, applications and logs | United States Germany | Standard Contractual Clauses | |
Elasticsearch Inc. | Elastic Cloud SaaS product used for data storage and querying Managed Elastic Search hosting Support services, including performance of diagnostic measures and troubleshooting | United States European Union | Standard Contractual Clauses | |
Zendesk Inc. | Used by our Support team for managing customer issues. | United States | Standard Contractual Clauses |
Optional Features and Services |
Tray.io | Tray.io helps connect applications such as CRM integrations | United States United Kingdom | Standard Contractual Clauses | |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc) | United States Ireland | Standard Contractual Clauses |
Updates
In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.