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Hootsuite Ambassador Program Terms & Conditions
These terms and conditions (the “Terms”) govern your participation in Hootsuite Media Inc.’s (“Hootsuite”) Ambassador Program (the “Program”). By enrolling in the Program, you are accepting and agreeing to be bound by these Terms to the exclusion of all other prior communications, agreements and understandings between you and Hootsuite relating to your activities as an Ambassador. If you do not unconditionally accept these Terms in their entirety, you shall not (and shall have no right to) participate in the Program.
Hootsuite may update and change any or all of these Terms from time to time in its sole discretion. If Hootsuite does so, it will inform you of such modified Terms by email to the email address you provided upon enrolment or as updated by you. It is your sole responsibility to ensure Hootsuite has your current email address. Your continued participation in the Program after any such changes have been made shall constitute your consent to such changes.
1. Role Description
Your role as an Ambassador is to act as a brand advocate to help build and grow Hootsuite’s global community by connecting with potential users and empowering existing users.
You will be onboarded by a Hootsuite Advocacy team member in your region who will prepare you to assume your role as an Ambassador.
1.2. Title and Role
Your role as an Ambassador is a voluntary position and shall in no way constitute employment by Hootsuite or grant to you the authority to represent Hootsuite or speak on Hootsuite’s behalf. You may, however, disclose your involvement as an Ambassador publicly both online and offline. We suggest adding the title “Hootsuite Ambassador” to both your Twitter bio and LinkedIn profile so that people can connect with you.
If you do endorse our services or publish any other content as an Ambassador, you should ensure that your role as an Ambassador is clearly disclosed.
2. Code of Conduct
As an Ambassador, you agree to support Hootsuite’s online and offline communities globally in order to drive engagement in existing and emerging markets. An Ambassador will also support the growth of Hootsuite advocacy by building life-long fans.
2.1. Adoption of Values
By accepting the role of Ambassador, you indicate agreement with our core values and what the Ambassador must and must not partake in, as specified below.
Our Core Values
Every Hootsuite owl around the globe, from Ambassadors to employees, exemplify our corporate values. This is what defines Hootsuite as a company, a community and what drives our success.
As an Ambassador, you must exude our four core values:
Lead with humility
Grit in all we do
Build a better way
Passion for customer success
The Ambassador Must:
Actively use the Hootsuite dashboard on a minimum bi-weekly basis
Share correct and truthful knowledge about Hootsuite products and services without false representation
Maintain honesty and abide by guidelines in all actions online, offline and within the Ambassador Forum
Advocate on Hootsuite’s behalf
Display positive sentiment on public and private forums about Hootsuite tools, services, employees or culture
Provide honest information to Hootsuite representatives about their Ambassadorship, Ambassador Forum activity and all aspects of the Program
The Ambassador Must Not:
Comment negatively on public and private forums about Hootsuite tools, services, employees or culture both online and offline
Provide false information regarding their Ambassadorship, Ambassador rewards or challenges to any representative of Hootsuite
3. Participation in Specific Projects
From time to time, you may have the opportunity to participate in one or more specific projects, including beta testing, translations, community forum participation and social media coaching. You agree that your participation will be voluntary and without compensation and may be subject to additional terms and conditions.
From time to time, we may disclose to you confidential information regarding our business, customers, products or services (“Confidential Information”). You agree that such Confidential Information is and will remain the property of Hootsuite. You will not disclose Confidential Information without our express consent, and will not use any Confidential Information for any purpose other than pursuant to your activities as an Ambassador.
Your name, role and social media information may and can be publicised online. This allows for collaboration across regions and for Ambassadors, Hootsuite fans, and Hootsuite employees to connect with you in your capacity as an Ambassador.
6. Conflict of Interest
If you are employed or work directly with a competitor of Hootsuite, you must immediately resign from the Program. If you are a Hootsuite partner/reseller as well as a reseller of competing services, you must include this information in your application and onboarding process for further approval.
7. Applicable Laws
While you are part of the Program, you must comply with applicable laws, including those relating to personal data protection and anti-spam. If you have any questions, please address them to your regional Community Manager.
8. Removal/Modification of Content
If requested by Hootsuite in order to comply with applicable government regulations, you agree to remove or modify content that you publish as part of your activities as an Ambassador.
9. Email Communication
All communication from Hootsuite to you regarding your position as an Ambassador will be via email. The email address used to contact you will be the address you provided to Hootsuite in your Program application. In the event that your email address changes, you must advise your regional Community Manager so that it can be updated. Following any updates, Hootsuite will use the updated email address for all its communications to you. It is your sole responsibility to ensure that you provide this updated email address to your regional Community Manager upon any changes.
Further, by enrolling in the Program, you consent to receive any and all email messages Hootsuite sends to you in your capacity as an Ambassador. All email messages will be taken to be received by you within 2 business days of Hootsuite having sent the email message to the email address most recently provided by you.
10. Commitment Period
You acknowledge and agree that, subject to Section 11 below, your commitment to the Program will be a minimum of 3 months.
11. Termination of Ambassador Role
11.1. Termination by Hootsuite
At any point, for any reason and without advanced notice, Hootsuite may choose to terminate your role as an Ambassador with immediate effect by providing you with notice via email. Without limiting the foregoing, any breach of these Terms by you will result in immediate termination of your standing as an Ambassador.
11.2. Termination by Ambassador
If at any point after your 3 month commitment you would like to terminate your role as an Ambassador, we ask that you notify your regional Community Manager as soon as possible via firstname.lastname@example.org. Your termination will be effective once you have received confirmation from a representative of Hootsuite.
11.3. Effects of Termination
Upon termination of your role as an Ambassador by Hootsuite or you, the title of Ambassador shall be immediately revoked and you must immediately stop using the title of Ambassador or present yourself as being affiliated with Hootsuite and its properties in any way other than as a user of Hootsuite services. In addition, you must remove and cease to use all trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of Hootsuite on your online or offline profiles and materials as soon as reasonably practicable. Your obligations of confidentiality will survive the termination of your participation in the Program.
Please contact your regional Community Manager if you have questions around your responsibilities.