Delight customers with inbox management and engagement tools

Take the stress out of checking your DMs by managing conversations across all your social networks in one place. Plus, Use Hootsuite social media engagement tools to stay on top of mentions and better connect with your customers.

A unified social inbox, minus the dread

Switch to a universal inbox and never miss a thing with Hootsuite. View all your public and private messages across multiple networks in one place.

Keep followers happy with quick responses

Never ghost your followers again and deliver the best info every time, even if you’re in a rush. Set up automated message responses to answer common questions and ensure that every single reply is accurate and on-brand.

Save time and improve efficiency

Assign messages to other teammates to address and streamline your workflow with a user-friendly shared inbox. Clear the clutter with bulk dismiss and advanced filters that help you get through messages fast.

Increase engagement and join the conversation

Reply to public comments with Streams, run defense against negative reviews, and bring your brand into the conversation when it makes sense. Hop into public discussions to let people know you’re the authority in your space.

Become a leader in your industry

Never miss what’s trending. Set up Streams to monitor mentions and listen in on conversations about your brand, industry, or relevant topics. Discover what gets people talking and share it on your own feeds to increase engagement.

Meet your customers where they are

Streamline replies and join discussions across Facebook, Instagram, Twitter, and LinkedIn.

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    Facebook Inbox Management

    Manage Facebook messages easily and efficiently. Stay on top of Facebook Page private messages, public comments, replies, and visitor posts.

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    Instagram Inbox Management

    Manage Instagram messages and never miss an opportunity for engagement. Manage private messages, public comments and replies, and Story mentions.

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    Twitter Inbox Management

    Manage Twitter direct messages alongside messages on Facebook, Instagram, and LinkedIn. Plus, monitor Twitter mentions and join in on relevant threads.

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    LinkedIn Inbox Management

    Manage LinkedIn conversations, including comments and replies on your LinkedIn Page and Showcase Page posts.

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Your all-in-one social media management tool

Create and publish content across multiple networks in one place. Dazzle your audience and grow fast with a hashtag generator, Canva integration, and more.

Measure and analyze your performance across all social media channels in one place. Increase engagement, impress your boss, and stay ahead of your competition.

Listen in on conversations about your brand, industry, and competition with the best social listening tools. Protect your brand image and stay on top of trends.

Easily create and manage advertising campaigns alongside your organic content. Get more customers and expand your reach with clear reports and recommendations.

Frequently Asked Questions

Hootsuite Streams are customized social media feeds that help you discover new engagement opportunities and keep track of activities across all your social media channels. You can set up Streams to monitor your own social media posts and the posts of others in your industry.

In Streams, you can monitor mentions, reply to public comments, and reshare relevant content right from your Hootsuite Streams window. No more hopping back and forth between networks or conducting time-consuming searches individually—it’s all in your Hootsuite Dashboard.

You can set up Streams to monitor activity across Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube. We recommend setting up Streams on each network to ensure you never miss an engagement opportunity, even if one pops up in an unexpected place.

Hootsuite Inbox is a smart social inbox tool that consolidates public and private social media messages into one place. You can use it to engage in conversations, assign messages to team members to address, and keep a clean inbox that doesn’t overwhelm you every time you open a social media app.

Hootsuite Inbox currently supports messaging across Facebook, Instagram, Twitter, and LinkedIn.

For the most part, conversations will remain in your Hootsuite Inbox for six weeks. The only exception is LinkedIn conversations, which disappear from Inbox after two weeks of inactivity on a thread. 

Each social media profile linked to your Hootsuite Inbox can hold up to 10,000 public conversations and 10,000 private conversations. Once you reach that limit, the oldest conversations will be removed from Inbox.

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Start charming your customers right now

Give your social media inbox an overhaul with Hootsuite. Save time, boost engagement, and beat the competition with the best inbox manager.

Start your free 30-day trial