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INBOX 2.0 Customer Hub

Say hello to the new and improved Hootsuite Inbox—a smart, speedy, and seamless way to deliver customer service on social media.

Take a sneak peek

See all the shiny new tools and features right at your fingertips.

Ready? Let’s roll

Find everything you need to get started with Inbox 2.0. From answers to your biggest questions to handy tips and techniques—it’s all here. 

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Frequently Asked Questions

All the info you need on new functionalities, what features your plan includes, how they’ll make your life easier, and so much more

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Get Started with Inbox 2.0

A hands-on, step-by-step guide to help your team get up and running—and thriving—on Inbox 2.0.  

I like that Inbox 2.0 organizes all of the messages [from] each guest [by] date and time in chat-like format. It's easier to view conversation history. [It also lets] us to attach documents [and] images—which we couldn’t do on the old platform.
Jessica Camargo
Social Media Lead
Celebrity Cruises

Clock in some training

Get the most out of your soon-to-be fave new tool with training videos designed for agents and admins. Choose the one that matches your Hootsuite plan to get started.

Business | Inbox 2.0 Agent Training Course

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Enterprise | Inbox 2.0 Agent Training Course

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Advanced | Inbox 2.0 Agent Training Course

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Business | Inbox 2.0 Admin Training Course

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Enterprise | Inbox 2.0 Admin Training Course

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Advanced | Inbox 2.0 Admin Training Course

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Bookmark these resources

Here they are: ready-to-use ideas you can put into action right now. Plus, pure inspiration that’ll get your wheels spinning. Yours for the taking. You’re welcome.

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Boost your CSAT scores

Use these tips and tools to give your customers the best service.

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Save time, automate DMs

Manual replies can get tedious—do less of it with pre-set responses.

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Make bots your friend

Get chatbots to answer FAQs and save time for bigger tasks.

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Find the right bot for you

Explore chatbots for sales, marketing, customer service, and more.

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Fire up your CXM strategy

Get the low-down on everything customer experience management.

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Keep your social a safe space

Learn tools and best practices for moderating content on social. 

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Slide into DMs (and do it right)

Leverage Instagram DMs when building customer relationships with this ultimate guide.

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Protect your brand

Your brand’s reputation matters. Keep it safe with these helpful tips. 

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Make your school cool on social

Check out these tips for helping your higher ed institution shine on social.

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Connect with your constituents better

Government agencies have a LOT to gain from social—learn all about it here.

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Build trust with your finance clients

Learn why social is essential for your financial services org—and how to make the most of it.

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Help patients faster

Find inspo for using social media to strengthen your healthcare services.

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The smoothness of the navigation of Inbox 2.0 improved the social care team's performance [and] positively impacted our customer experience. The conversation search feature allowed us to track old [client conversations] easier and faster than ever.
Cynthia Tokajian
Senior Associate Community Engagement
Bank al Etihad
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See Inbox 2.0 live in-action 

How Inbox 2.0 powers up your customer service on social media. From easier workflows and collaboration, to robust features for improving team performance, we’ll dive deep into all the ways our new tool can help you delight customers.  

Watch the webinar