Challenge 1

Set your team up for success

Customer care is the front line of your business. Whether you’re building loyalty, managing crises or simply trying to make sure every customer need is met on time, your support teams need the right tools for the job. We make it simple for them to manage their workflow, scale their workload, and give your customers the best possible experience with your brand.

The right tools for any job

Benefit 01 Inquiry

Manage every inquiry in one place

Across SMS, social media, WhatsApp, live chat, and apps—get a unified view of all of your customer service channels and never keep a message waiting.

Benefit 02 Reach 1

Keep customer data at your fingertips

Anticipate people’s needs and solve complex problems faster by integrating customer data from chatbots, CRMs, and agent interactions in a single dashboard.

Benefit 03 Reporting

Work smarter with reporting and intelligence

Seamlessly collect feedback, set customer service level targets, and distribute CSAT surveys to get immediate insight into what’s working and what isn’t.

Benefit 04 Personal

Keep it personal, even at scale

Customize bots and bring in automation to handle overflow and get context to your customers without overwhelming agents or keeping people in line.

Don’t just take our word for it

Providing the utmost excellence when catering to our customer’s needs is at the heart of noon’s ethos as the region’s leading digital marketplace. Since teaming up with Sparkcentral by Hootsuite, our employee retention rates are higher and customer satisfaction scores have soared, helping us in building meaningful, lasting relationships within our 360-degree ecosystem.

Islam Farrag Social Media Manager Noon.com

Sparkcentral by Hootsuite has been named a representative vendor
in the 2020 Gartner Digital Commerce Vendor Guide.

Illo Scene Collaboration People Meeting 002 1

Get everyone involved

Social media and messaging apps are changing how organizations manage customer relationships. And, with the scope of customer interactions growing, it’s vital for all of your departments to work together under a common engagement strategy to deliver the best possible experience to each and every customer.

Discover how Hootsuite can get your teams working more collaboratively to create a customer journey that goes beyond the support ticket.

  • Image for Sparkcentral page Polaroid card 1

    PRESS RELEASE

    Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral

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    Social Media Customer Service: Tips and Tools to Do it Right

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    BLOG POST

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