Customer Care Success Story: Community Engagement Powers the Middle East’s Super App Careem
Details
October 20, 2021
In this webinar, Mohannad Baig, Head of Community Management at Careem will explain how bridging the gap between social media and customer service led to world-class customer care and a rapid growth. Today, in more than 100 cities, people use Careem for everything from booking transportation and restaurant reservations to ordering grocery delivery or arranging a home cleaning service.
What you’ll learn
- How Careem track the impact of its influencer community, revealing details of reach, shares, and popular content
- How customer care insights influence the product roadmap and allow marketing, service, operations, and partner teams to spot issues or opportunities
- How the teams were able to focus on high-value interactions and more complex and personal engagement
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