Subprocessor list last updated: August 15, 2022
Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third party subprocessors (“Subprocessors”) to help us provide the Services.
Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however they are only permitted to use this information to support the Services.
As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
| Entity Names | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider - Infrastructure and Storage | United States | Standard Contractual Clauses | Amazon S3 Security and Access Management; AWS Cloud Security; and AWS Data Center Controls |
| Sendgrid, Inc. | Cloud Service Provider - In-App Email Delivery | United States | Standard Contractual Clauses | https://sendgrid.com/policies/security/ |
| Sumo Logic, Inc. | Cloud Service Provider - Log Management and Security Analytics | United States | Standard Contractual Clauses | https://www.sumologic.com/security/platform-security/ |
| MongoDB, Inc. | Cloud Service Provider - Database Service | United States | Standard Contractual Clauses | https://www.mongodb.com/cloud/trust |
| Tray.io | Tray.io assists with connecting applications such as CRM integrations (Customer optional service) | United States | Standard Contractual Clauses | https://tray.io/products/why-tray/trust |
| Zendesk, Inc. | Cloud Service Provider - Customer Support Services | United States | Standard Contractual Clauses | Zendesk's secure-by-design cloud solution |
| Zendesk Sunshine Conversations Inc. | Messaging software as a service. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc). (Customer optional service) | United States | Standard Contractual Clauses | Zendesk's secure-by-design cloud solution |
| Entity Names | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
| Amazon Web Services, Inc. | Platform hosting. Compute, storage and content delivery on AWS Network. | United States European Union | Standard Contractual Clauses | Amazon S3 Security and Access Management; AWS Cloud Security; and AWS Data Center Controls |
| Datadog Inc. | Monitoring of cloud-based infrastructure, applications and logs | United States Germany | Standard Contractual Clauses | https://www.datadoghq.com/security/ |
| Elasticsearch Inc. | Elastic Cloud SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting. | United States European Union | Standard Contractual Clauses | https://www.elastic.co/security-and-compliance |
| Tray.io | Tray.io assists with connecting applications such as CRM integrations (Customer optional service) | United States | Standard Contractual Clauses | https://tray.io/products/why-tray/trust |
| Zendesk, Inc. | Cloud Service Provider - Customer Support Services | United States | Standard Contractual Clauses | Zendesk's secure-by-design cloud solution |
| Zendesk Sunshine Conversations Inc. | Messaging software as a service. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc). (Customer optional service) | United States | Standard Contractual Clauses | Zendesk's secure-by-design cloud solution |
In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.
© 2022 Hootsuite Inc. All Rights Reserved.