Subprocessor List

Subprocessor list last updated: August 15, 2022

Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third party subprocessors (“Subprocessors”) to help us provide the Services.

Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however they are only permitted to use this information to support the Services.

As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.

Hootsuite Subprocessors

Entity NamesSubprocessing ActivitiesLocation of ServersMeans of lawful transfer of data from the EU (where required)Links to Subprocessor security webpages
Amazon Web Services, Inc.Cloud Service Provider - Infrastructure and StorageUnited StatesStandard Contractual ClausesAmazon S3 Security and Access Management; AWS Cloud Security; and AWS Data Center Controls
Sendgrid, Inc.Cloud Service Provider - In-App Email DeliveryUnited StatesStandard Contractual Clauseshttps://sendgrid.com/policies/security/
Sumo Logic, Inc.Cloud Service Provider - Log Management and Security AnalyticsUnited StatesStandard Contractual Clauseshttps://www.sumologic.com/security/platform-security/
MongoDB, Inc.Cloud Service Provider - Database ServiceUnited StatesStandard Contractual Clauseshttps://www.mongodb.com/cloud/trust
Tray.ioTray.io assists with connecting applications such as CRM integrations (Customer optional service)United StatesStandard Contractual Clauseshttps://tray.io/products/why-tray/trust
Zendesk, Inc.Cloud Service Provider - Customer Support ServicesUnited StatesStandard Contractual ClausesZendesk's secure-by-design cloud solution
Zendesk Sunshine Conversations Inc.Messaging software as a service. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc). (Customer optional service)United StatesStandard Contractual ClausesZendesk's secure-by-design cloud solution

Sparkcentral Subprocessors

Entity NamesSubprocessing ActivitiesLocation of ServersMeans of lawful transfer of data from the EU (where required)Links to Subprocessor security webpages
Amazon Web Services, Inc.Platform hosting. Compute, storage and content delivery on AWS Network.United States European UnionStandard Contractual ClausesAmazon S3 Security and Access Management; AWS Cloud Security; and AWS Data Center Controls
Datadog Inc.Monitoring of cloud-based infrastructure, applications and logsUnited States GermanyStandard Contractual Clauseshttps://www.datadoghq.com/security/
Elasticsearch Inc.Elastic Cloud SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting.United States European UnionStandard Contractual Clauseshttps://www.elastic.co/security-and-compliance
Tray.ioTray.io assists with connecting applications such as CRM integrations (Customer optional service)United StatesStandard Contractual Clauseshttps://tray.io/products/why-tray/trust
Zendesk, Inc.Cloud Service Provider - Customer Support ServicesUnited StatesStandard Contractual ClausesZendesk's secure-by-design cloud solution
Zendesk Sunshine Conversations Inc.Messaging software as a service. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc). (Customer optional service)United StatesStandard Contractual ClausesZendesk's secure-by-design cloud solution

Updates

In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.