Subprocessor list last updated: September 28, 2020
Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third party subprocessors (“Subprocessors”) to help us provide the Services.
Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however they are only permitted to use this information to support the Services.
As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
| Entity Names | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider - Infrastructure and Storage | United States | Standard Contractual Clauses | Amazon S3 Security and Access Management; AWS Cloud Security; and AWS Data Center Controls |
| Sendgrid, Inc. | Cloud Service Provider - In-App Email Delivery | United States | Standard Contractual Clauses | https://sendgrid.com/policies/security/ |
| Sumo Logic, Inc. | Cloud Service Provider - Log Management and Security Analytics | United States | Standard Contractual Clauses | https://www.sumologic.com/security/platform-security/ |
| MongoDB, Inc. | Cloud Service Provider - Database Service | United States | Standard Contractual Clauses | https://www.mongodb.com/cloud/trust |
| Zendesk, Inc. | Cloud Service Provider - Customer Support Services | United States | Standard Contractual Clauses | Zendesk's secure-by-design cloud solution |
In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.
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