Keep your customers happy.
Manage all your customer care channels—SMS, social media, WhatsApp, Live chat, and apps—from one simple platform.
The right tools for any job
Manage every inquiry in one place
Across SMS, social media, WhatsApp, live chat, and apps—get a complete view of all your support channels and never miss a message or keep customers waiting.
Customer data at your fingertips
Know what your customers need and solve their problems faster with data from chatbots, CRMs, and agents in a single dashboard.
Work smarter with reporting and intelligence
Set targets, send surveys, and get immediate insight into what’s working and what isn’t.
Keep it personal, even at scale
Customize bots and use automation to handle overflow. Keep customers calm and informed without overwhelming agents.
Set your team up for success
Customer care is critical, and your support team needs the right tools for the job. Sparkcentral manages workflows and workloads while giving your customers the best possible experience. Build loyalty, manage crises, and stay on top of everything.
Don’t just take our word for it
Providing the utmost excellence when catering to our customer’s needs is at the heart of noon’s ethos as the region’s leading digital marketplace. Since teaming up with Sparkcentral by Hootsuite, our employee retention rates are higher and customer satisfaction scores have soared, helping us in building meaningful, lasting relationships within our 360-degree ecosystem.
Sparkcentral by Hootsuite has been named a representative vendor
2020 Gartner Digital Commerce Vendor Guide.
Get everyone involved
Social media and messaging apps are changing how organizations manage customer relationships. And, with the scope of customer interactions growing, it’s vital for all of your departments to work together under a common engagement strategy to deliver the best possible experience to each and every customer.
Discover how Hootsuite can get your teams working more collaboratively to create a customer journey that goes beyond the support ticket.