The right tools for any job

Benefit 01 Inquiry

Manage every inquiry in one place

Across SMS, social media, WhatsApp, live chat, and apps—get a complete view of all your support channels and never miss a message or keep customers waiting.

Benefit 02 Reach 1

Customer data at your fingertips

Know what your customers need and solve their problems faster with data from chatbots, CRMs, and agents in a single dashboard.

Benefit 03 Reporting

Work smarter with reporting and intelligence

Set targets, send surveys, and get immediate insight into what’s working and what isn’t.

Benefit 04 Personal

Keep it personal, even at scale

Customize bots and use automation to handle overflow. Keep customers calm and informed without overwhelming agents.

Challenge 1

Set your team up for success

Customer care is critical, and your support team needs the right tools for the job. Sparkcentral manages workflows and workloads while giving your customers the best possible experience. Build loyalty, manage crises, and stay on top of everything.

Don’t just take our word for it

Providing the utmost excellence when catering to our customer’s needs is at the heart of noon’s ethos as the region’s leading digital marketplace. Since teaming up with Sparkcentral by Hootsuite, our employee retention rates are higher and customer satisfaction scores have soared, helping us in building meaningful, lasting relationships within our 360-degree ecosystem.

Islam Farrag Social Media Manager Noon.com

Sparkcentral by Hootsuite has been named a representative vendor
in the 2020 Gartner Digital Commerce Vendor Guide.

Illo Scene Collaboration People Meeting 002 1

Get everyone involved

Social media and messaging apps are changing how organizations manage customer relationships. And, with the scope of customer interactions growing, it’s vital for all of your departments to work together under a common engagement strategy to deliver the best possible experience to each and every customer.

Discover how Hootsuite can get your teams working more collaboratively to create a customer journey that goes beyond the support ticket.

  • Image for Sparkcentral page Polaroid card 1

    PRESS RELEASE

    Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral

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    BLOG POST

    Social Media Customer Service: Tips and Tools to Do it Right

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    BLOG POST

    WhatsApp Marketing for Business: A Guide to Getting Started

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