This way to exceptional (and scalable) social customer care

Build better connections when it matters most with Sparkcentral by Hootsuite’s social customer service solution.

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Meet your customers where they already are

Manage every interaction from one place

View all your customer conversations from a unified dashboard in Sparkcentral, with over a dozen product integrations—including WhatsApp Business, social media, live chat, SMS, and more.

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Resolve problems faster

Improve response times while still delivering the natural and empathetic responses your customers expect by automating, prioritizing, and triaging conversations across multiple channels in real-time.

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Get a full view of your customers

Easily integrate your CRM and contact center data platforms so your teams have all the context they need to provide seamless and personal customer service.

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Work smarter as you scale

Improve performance with real-time productivity and engagement reporting that lets you track and measure your team’s success, so you can be dynamic and efficient even as you grow.

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One platform to manage all your channels

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Step up your social customer care game

  • Retail Channels Guide image

    Meet Your Retail Customers on Their Favorite Channels

    How retailers can deliver amazing customer experiences with social messaging.
  • care challenges image

    Solve 4 Common Customer Care Challenges with Social Messaging

    Make life easy for your customers (and your customer care team)
  • sparkcentral gartner report image

    Sparkcentral named in the Gartner Digital Commerce Vendor Guide

    Sparkcentral is proud to be recognized as a representative vendor by the world’s leading research and advisory company, Gartner.

Want to see it in action?