With the safety of in-person experiences still in flux, people are continuing to turn to digital platforms to connect with brands and organizations. And they’re primarily using the platforms they’re most comfortable with: social media, messaging apps, and SMS.
Join this webinar to learn how to use conversations on these platforms to build trust, add value and make your customers feel heard. You’ll leave with an understanding of how to use customer insights to develop world-class customer experiences through care that builds lasting connections.
What You’ll Learn:
Why customer care needs to be a core part of your marketing strategy
How to use customer insights to develop a world-class customer experience
How to get your leadership on board with using customer care to build lasting connections.
As a Director of Commercial Solutions Consultants at Hootsuite, he leads a global team of 14 across Canada, EU, Central America, and Australia. His focus is on continuous skill development, maintaining an ongoing collaboration with Customer Success, Product, and Marketing to ensure an industry-leading customer experience.
Eroll Chimanga is Hootsuites Group Product Manager with a focus on Social Customer Care with over 10 years demonstrable experience, working across multiple industries. Eroll is focussed on ROI, exceptional CX - definition, design, build and implementation of sustainable digital products.