Help articles
- Get started Select the plan type that meets your business needs and get started with Hootsuite.
Get started
Select the plan type that meets your business needs and get started with Hootsuite. - Hootsuite social strategy guides Learn the social media skills you need to get the most from Hootsuite.
Hootsuite social strategy guides
Learn the social media skills you need to get the most from Hootsuite. - Manage your social accounts Add your social accounts to Hootsuite to manage all your social activity in one place.
Manage your social accounts
Add your social accounts to Hootsuite to manage all your social activity in one place. - Create and manage content Publish, promote, and schedule posts to your social accounts.
Create and manage content
Publish, promote, and schedule posts to your social accounts. - Manage customer care with Inbox 2.0 Handle conversations seamlessly across social networks and messaging channels.
Manage customer care with Inbox 2.0
Handle conversations seamlessly across social networks and messaging channels. - Monitor feeds and engage with others in Streams Monitor all of your social account activity and engage with others.
Monitor feeds and engage with others in Streams
Monitor all of your social account activity and engage with others. - Monitor trends with Listening Get real-time insights into online conversations to understand how audiences are talking about your brand.
Monitor trends with Listening
Get real-time insights into online conversations to understand how audiences are talking about your brand. - Reach more people with Social Advertising Create, manage, and monitor all of your paid promotion activities.
Reach more people with Social Advertising
Create, manage, and monitor all of your paid promotion activities. - Review your results with Analytics Visualize, measure, and report on your social results.
Review your results with Analytics
Visualize, measure, and report on your social results. - Collaborate with teams and organizations Create organizations and teams to efficiently manage your social presence.
Collaborate with teams and organizations
Create organizations and teams to efficiently manage your social presence. - Manage your settings Customize your Hootsuite settings and manage your account’s login and security.
Manage your settings
Customize your Hootsuite settings and manage your account’s login and security. - Manage your account and payments Manage your Hootsuite plan type, subscription, and payment options.
Manage your account and payments
Manage your Hootsuite plan type, subscription, and payment options. - Manage apps and integrations Integrate partner apps and extensions to extend your Hootsuite toolset.
Manage apps and integrations
Integrate partner apps and extensions to extend your Hootsuite toolset. - Hootsuite for mobile Use and manage your Hootsuite account on an iOS or Android device.
Hootsuite for mobile
Use and manage your Hootsuite account on an iOS or Android device. - Extend your reach with Amplify Extend your social reach with employee advocacy and social selling.
Extend your reach with Amplify
Extend your social reach with employee advocacy and social selling. - Improve your skills with Hootsuite Academy Get help with your self-paced video training, certification, and courseware.
Improve your skills with Hootsuite Academy
Get help with your self-paced video training, certification, and courseware. - Manage customer care with Sparkcentral Get a complete view of all your support channels in one place.
Manage customer care with Sparkcentral
Get a complete view of all your support channels in one place.
Need someone to help you?
Need help? Give us a shout. Be sure to include the email address associated with your Hootsuite account and a description of your issue. We also welcome new feature suggestions and crowd-pleasing guacamole recipes.
Get in touch with customer support:
- Message us from your Hootsuite dashboard; or
- Email your account rep for support with your Enterprise plan; or
- If all else fails, submit a help request here.
Operational hours
- Monday to Friday 9:00 am - 5:00 pm
PST GMT-8, CST GMT-6, EST GMT-5, EET GMT+2, CET GMT+1 - Monday to Friday 9:00 am - 1:00 pm, 3:00 pm - 5:00 pm
SGT GMT +8 - Monday to Friday 9:00 am - 4:00 pm
AEDT GMT + 11 - Monday to Friday 9:00 am - 5:00 pm
NZDT GMT +12 - Languages Supported:
English, French (email) and Spanish (email)
Other resources
Hootsuite AcademyMaster Hootsuite with free online courses.
BlogSocial media tips, strategy, and advice.
Resource libraryHundreds of free resources to help you succeed in social.
WebinarsLearn from industry experts on a wide range of social topics.
What’s newNew features, fixes, and other improvements to Hootsuite.
Social media bootcampLearn the fundamentals of social media marketing.