This way to exceptional (and scalable) social customer care
Build better connections when it matters most with Sparkcentral by Hootsuite’s social customer service solution.
Meet your customers where they already are
Manage every interaction from one place
View all your customer conversations from a unified dashboard in Sparkcentral, with over a dozen product integrations—including WhatsApp Business, social media, live chat, SMS, and more.
Resolve problems faster
Improve response times while still delivering the natural and empathetic responses your customers expect by automating, prioritizing, and triaging conversations across multiple channels in real-time.
Tenha uma visualização completa dos seus clientes
Integre facilmente suas plataformas de dados de CRM e central de atendimento para dar todo o contexto necessário às equipes para um atendimento integrado e personalizado.
Work smarter as you scale
Improve performance with real-time productivity and engagement reporting that lets you track and measure your team’s success, so you can be dynamic and efficient even as you grow.
One platform to manage all your channels
Step up your social customer care game
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