
How Sodexo Universities builds meaningful connections with students
Sodexo Universities partnered with Hootsuite to increase customer satisfaction and build trust with its communities

From food catering to facilities management, Sodexo Universities is the premier food facilities provider for North American universities. Sodexo Universities serves 380 universities in North America and provides a wide range of services including on-site benefits and rewards, including bookstores, housing, dining, housekeeping, and grounds maintenance.
- Loyalty360 Silver Award
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for Metrics and Measurement for Customer Experience Program 2019
- 150%
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increase in overall reach for Pay it Forward campaign on Facebook and Instagram
- 1,000,000+
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engagements for National Employee Appreciation Day
What they did

The support our team has received from Hootsuite has been invaluable as Sodexo Universities begins to build new communities with a brand-new set of eager and social media savvy students.
How they did it



What's next
As universities around the globe face a rapidly shifting future, one thing is certain: The task of providing a rich and meaningful campus experience will look very different from what came before.
With student life becoming more digital, Sodexo Universities is working with Hootsuite to advance its digital and social maturity, using regular Social Maturity Assessments to identify new opportunities, benchmark progress, and refine its strategy and content.
Through creative and innovative social campaigns—including using virtual tours to welcome students to campus and inviting them to online health and wellness sessions with experts—Sodexo Universities continues to set a new standard in making 21st-century student life a success.