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    Strategy & Tactics

    Social Care Superstars

    5 Brands That Deliver Exceptional Customer Experiences with Social Messaging
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    2021 Social Media in Government Benchmark Report

    We surveyed 289 federal, state, and local government employees to find out why social media strategies are evolving and how you ...
  • Image for Solve 4 Common Customer Care Challenges with Social Messaging
    Strategy & Tactics

    Solve 4 Common Customer Care Challenges with Social Messaging

    Make Life Easy for Your Customers (and Your Customer Care Team)
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    Strategy & Tactics

    Linking Social and CRM

    Build better digital campaigns and prove that they work.
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    Research & Trends

    Digital 2021 Report (April Update)

    Get hundreds of brand new stats on key digital channels and online behaviors.
  • Image for Sparkcentral named in the Gartner Digital Commerce Vendor Guide
    Research & Trends

    Sparkcentral named in the Gartner Digital Commerce Vendor Guide

    Sparkcentral is proud to be recognized as a representative vendor by the world’s leading research and advisory company, Gartner.
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    Strategy & Tactics

    Lighten the load by using WhatsApp in Logistics

    Time to transform your customer experience with messaging, automation and chatbots.
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    Strategy & Tactics

    Meet your e-commerce customers on their favorite channel

    Time to transform your retail customer experience with messaging, chatbots, IVR and agents.
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    Strategy & Tactics

    Get started with WhatsApp for insurance

    Reach your customers on their preferred channels.
  • Image for Hydro-Québec Wins Social with a Sassy Customer-First Strategy
    Case Studies

    Hydro-Québec Wins Social with a Sassy Customer-First Strategy

    The public utility shatters expectations and wins brand love with smart social listening, responsive digital customer care, and a ...
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    Strategy & Tactics

    Social Customer Care

    5 Steps to Elevate Your Brand with Social Customer Care
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    Strategy & Tactics

    Meet Your Agency’s Mission on Social

    Hootsuite for Government