Hootsuite has acquired Heyday, a customer messaging platform that combines the power of Conversational AI with the human touch of your team, to deliver 5-star customer experiences at scale.
Commerce and customer care have collided on social media. Shoppers now expect to discover, engage, purchase, and receive real-time customer service, all on social. The challenge for modern day brands? Giving fast and personalized attention to these daily interactions and conversations on social—at scale. That’s where Heyday comes in.
AI-powered chatbots are the new search bar. With Heyday, you can instantly recommend products that match what shoppers search for and put your e-commerce sales on autopilot.
Heyday’s powerful AI technology provides an instant first line of support for the recurring and time-consuming interactions that can be automated, so your team has time to give the human touch to conversations that really need it—while never leaving customers hanging.
In-chat surveys, data on what shoppers are looking at, a birds-eye view of your team’s conversations and response times—Heyday is full of tools that can help you learn about (and improve) what your customers are thinking, feeling, and experiencing.
Hootsuite has been helping organizations of all sizes around the world strategically grow their business and customer relationships with social media since 2008. From that vantage point, it’s become clear to us that social is now the golden thread of the digital customer journey—the way it unites moments of discovery and inspiration, with direct purchases and seamless customer service is unlike anything we’ve had at our fingertips before.
With Heyday on our team, Hootsuite now offers a complete suite of tools to help marketers, e-commerce, and customer service teams work seamlessly together to create more authentic, relevant, and valuable experiences for customers at all stages of the buying journey.
Heyday really brought us closer to our clients. The service is excellent; we’ve been well cared for from day one.