Effortless customer care. Seamless customer experiences.
Sparkcentral by Hootsuite is a complete social customer care solution that’s simple to implement, easy to scale, and lets you keep your personal touch.
Set your team up for success
Customer care is the front line of your business. Whether you’re building loyalty, managing crises or simply trying to make sure every customer need is met on time, your support teams need the right tools for the job. We make it simple for them to manage their workflow, scale their workload, and give your customers the best possible experience with your brand.
The right tools for any job
Manage every inquiry in one place
Across SMS, social media, WhatsApp, live chat, and apps—get a unified view of all of your customer service channels and never keep a message waiting.
Keep customer data at your fingertips
Anticipate people’s needs and solve complex problems faster by integrating customer data from chatbots, CRMs, and agent interactions in a single dashboard.
Work smarter with reporting and intelligence
Seamlessly collect feedback, set customer service level targets, and distribute CSAT surveys to get immediate insight into what’s working and what isn’t.
Keep it personal, even at scale
Customize bots and bring in automation to handle overflow and get context to your customers without overwhelming agents or keeping people in line.
Don’t just take our word for it
Providing the utmost excellence when catering to our customer’s needs is at the heart of noon’s ethos as the region’s leading digital marketplace. Since teaming up with Sparkcentral by Hootsuite, our employee retention rates are higher and customer satisfaction scores have soared, helping us in building meaningful, lasting relationships within our 360-degree ecosystem.
Sparkcentral by Hootsuite has been named a representative vendor
2020 Gartner Digital Commerce Vendor Guide.
Get everyone involved
Social media and messaging apps are changing how organizations manage customer relationships. And, with the scope of customer interactions growing, it’s vital for all of your departments to work together under a common engagement strategy to deliver the best possible experience to each and every customer.
Discover how Hootsuite can get your teams working more collaboratively to create a customer journey that goes beyond the support ticket.