Latest research determines the importance of focusing on sustainability to foster brand love and drive business growth
Hootsuite and Talkwalker analyzed over 1,500 worldwide brands to identify the top 50 most loved by consumers in 2022.
Their research helps demonstrate that actionable sustainability is critical for connecting with consumers and delivering brand success.
The new Brand Love Index provides businesses with a measurable KPI to benchmark how much consumers love their brand.
The report includes tips that can be actioned immediately to boost brand ratings.
VANCOUVER, BC — June 9, 2022 - Hootsuite, the global leader in social media management and Talkwalker, the leading consumer intelligence company, have released the Brand Love 2022 report, a global report highlighting the most loved brands globally. This year’s report, which leverages Talkwalker’s consumer intelligence capabilities to analyze over 1,500 brands, features leading companies including Asics, Illy, Fjällräven and Jimmy Choo, and offers tips from Hootsuite on how brands can significantly improve their brand love and affinity.
The report measures brands against a Brand Love Index, built based on three critical scores for managing brand love and established as a result of over 10 years of client research and in-depth use cases: Passion, Trust, and Customer Satisfaction Score (CSAT). These scores were calculated by analyzing over 2.6 billion conversations across social media, news, blogs, and reviews, to identify the brands consumers really care about.
"As a marketer, if the past two years have taught us anything, it’s that the traditional ways of advertising have changed drastically. Brands who put authenticity and courageous creativity at the centre of their marketing strategies are the ones who generate the most brand love," said Maggie Lower, CMO, Hootsuite. "This year's Brand Love report features shining examples of companies building loyalty and affinity by innovating and connecting with their audience in different ways. We can all learn from these outstanding examples."
In the past year, there has been an increased focus on sustainability around the world, with a particular focus on the impact of brands from a social, economic, and environmental level. Many of the top 50 brands have prioritized sustainability efforts across their organization, demonstrating the shift in consumers looking past the products themselves and into the values and priorities of the brands when making purchasing decisions.
“This is the third year running that Talkwalker has developed the Brand Love report, and each year, we reveal a clear picture of what’s driving consumer passion,” said Elena Melnikova, CMO, Talkwalker. “Consumer priorities, values, and behaviors change constantly, and only those brands that are close to their consumers foresee these changes and adapt. These are the brands that are sustaining and growing their brand love. Love your consumers, and your consumers will love you.”
To discover more, download the Brand Love 2022 report here.
Hootsuite is the global leader in social media management. With approximately 200,000 paid accounts and millions of users, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to the largest enterprises. Hootsuite’s unparalleled expertise in social media management, social insights, employee advocacy, and social customer care empowers organizations to strategically grow their brands, businesses, and customer relationships with social media.
Hootsuite Academy, the industry-leading online learning platform, empowers education and growth through a wide range of certifications and has delivered over one million courses to over half a million people worldwide.
To learn more, visit www.hootsuite.com.
Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.
Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumer close, and accelerate their brand growth.
To discover more about Talkwalker, please visit www.talkwalker.com.
Hootsuite Media Team