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    Strategy & Tactics

    Lighten the load by using WhatsApp in Logistics

    Time to transform your customer experience with messaging, automation and chatbots.
  • Image for Get started with WhatsApp for insurance
    Strategy & Tactics

    Get started with WhatsApp for insurance

    Reach your customers on their preferred channels.
  • Image for Social Customer Care
    Strategy & Tactics

    Social Customer Care

    5 Steps to Elevate Your Brand with Social Customer Care
  • Image for The Social Customer Experience
    Research & Trends

    The Social Customer Experience

    How enterprise organizations are using social media to transform the customer journey
  • Image for The Social Government Benchmark Report 2018
    Research & Trends

    The Social Government Benchmark Report 2018

    Challenges and opportunities for governments adopting social media
  • Image for The Social City Report
    Research & Trends

    The Social City Report

    Designing the future of citizen services and experience
  • Image for The State of Social Media in Government in 2018
    Research & Trends

    The State of Social Media in Government in 2018

    Learn about the trends that matter and how government organizations will use social this year
  • Image for 2018 Social Media Trends Report for Financial Services and Insurance
    Research & Trends

    2018 Social Media Trends Report for Financial Services and Insurance

    Hootsuite’s financial service report examines key industry trends, tracking how organizations are using social media to grow ...
  • Image for Proving the value of social media across the U.S. Government: The evolution of citizen engagement online
    Research & Trends

    Proving the value of social media across the U.S. Government: The evolution of citizen engagement online

    Public agencies can’t afford to get left behind.
  • Image for Forrester Consulting Study: Social Selling: A New B2B Imperative (May, 2017)
    Research & Trends

    Forrester Consulting Study: Social Selling: A New B2B Imperative (May, 2017)

    Learn how enterprises are embracing social selling to drive new revenue
  • Image for The Connected Consumer

    The Connected Consumer

    Rethinking the social customer journey in Australia’s hospitality and tourism industry
  • Image for Getting to Know Your Audience

    Getting to Know Your Audience

    How to Research Your Social Media Audience