Customer Care Success Story: Community Engagement Powers the Middle East’s Super App Careem
Building a successful social customer strategy takes time and effort. You’ve put in leg work and have unlocked valuable insights through meaningful interactions with customers. Now how do you take the next step in growing your business?
Vous obtiendrez
- How Careem track the impact of its influencer community, revealing details of reach, shares, and popular content
- How customer care insights influence the product roadmap and allow marketing, service, operations, and partner teams to spot issues or opportunities
- Comment les équipes ont pu se concentrer sur des interactions à forte valeur ajoutée et sur un engagement plus complexe et personnel
Informations
In this webinar, Mohannad Baig, Head of Community Management at Careem will explain how bridging the gap between social media and customer service led to world-class customer care and a rapid growth. Today, in more than 100 cities, people use Careem for everything from booking transportation and restaurant reservations to ordering grocery delivery or arranging a home cleaning service.
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