Sparkcentral Subprocessors


UPDATED ON MAY 5, 2021

Sparkcentral Europe NV and its affiliates (collectively, “Sparkcentral”) engages and uses third party subprocessors (“Subprocessors”) to help us provide the Services.

Sparkcentral’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services. These Subprocessors may be provided access to Customer Content that may contain information about individuals, however they are only permitted to use this information to support the Services.

As part of Sparkcentral’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.

Entity NameSubprocessing ActivitiesLocation of ServersMeans of lawful transfer of data from the EU (where required)Links to Subprocessor security webpages
Amazon Web Services Inc.Platform hosting. Compute, storage and content delivery on AWS Network.United States, European UnionStandard Contractual Clauseshttps://aws.amazon.com/s3/security/; https://aws.amazon.com/security/ and https://aws.amazon.com/compliance/data-center/controls/
Datadog Inc.Monitoring of cloud-based infrastructure, applications and logsUnited States, GermanyStandard Contractual Clauseshttps://www.datadoghq.com/security/
Elasticsearch Inc.SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting.United States, European UnionStandard Contractual Clauseshttps://www.elastic.co/security-and-compliance
Tray.ioTray.io assists with connecting applications to other applications (data transfer). (Customer optional service: only where customers choose to activate the CRM integration through Tray.io)United States, United KingdomStandard Contractual Clauseshttps://tray.io/products/why-tray/trust
Zendesk Inc.Used by our Support team for managing customer issues.United StatesStandard Contractual Clauseshttps://support.zendesk.com/hc/en-us/articles/360036130213-Zendesk-s-secure-by-design-cloud-solution
Zendesk Sunshine Conversations Inc.Messaging software as a service. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc). (Customer optional service)United States, IrelandStandard Contractual Clauseshttps://support.zendesk.com/hc/en-us/articles/360036130213-Zendesk-s-secure-by-design-cloud-solution

Updates

In the event Sparkcentral adds or removes Subprocessors, Sparkcentral will post such updates here. Please check back frequently for updates.