Skip to content


Hootsuite is Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management

The Gartner Peer Insights Customers’ Choice Distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and/or using social marketing management tools.

VANCOUVER, BC, April 14, 2020 — Hootsuite, the global leader in social media management is excited to share they were named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. Hootsuite was given an overall rating of 4.4 out of 5 stars on average within the last 12 months, based on 114 honest and verified reviews on Gartner Peer Insights as of March 20, 2020.

“An obsession for customer success is at the forefront of everything we do at Hootsuite. To us, it is extremely gratifying. We see this as a great honor to be recognized as a 2020 Gartner Peer Insights Customers' Choice for Social Marketing Management,” said Ryan Donovan, CTO of Hootsuite. “We are relentless in our dedication to helping our customers leverage social media to become the highest performing digital customer engagement channel."

Available Gartner Peer Insights Reviewer Demographics:

  • North America

  • Europe, Middle East, and Africa (EMEA)

  • Asia/Pacific (APAC)

  • Large Enterprise (1B-10B+ USD revenues)

  • Midsize Enterprise (50M-1B USD revenues)

  • Verticals (Gov’t/PS/Ed)

A reviewer from the services industry said: "With social media, you can easily communicate with your target audience, close them on offers and create a strong brand presence online. We've been able to communicate better with our audience, generate sales and build a strong and reputable presence online with Hootsuite. With Hootsuite, you'll easily schedule posts and keep your brand presence active online, you'll be able to monitor trending topics that matter, collaborate with your content team and measure your social media marketing efforts with its analytics. Using Hootsuite will help you get massive results from social media marketing."

To read more reviews, please visit the Gartner Peer Insights page for Hootsuite.

To download the Gartner Peer Insights 'Voice of the Customer': Social Marketing Management report visit the Hootsuite landing page.

About Peer Insights:

Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IP leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in more than 340 markets. For more information, please visit

Disclaimer: Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Hootsuite is the leader in social media management, trusted by more than 18 million customers and employees at more than 80 percent of the Fortune 1000. Hootsuite's unparalleled expertise, customer insights at scale, and collaborative ecosystem empower organizations large and small to strategically grow their brand, business, and customer relationships with social. To learn more, visit


Hootsuite Media Team