Here’s how Hootsuite helps you deliver efficient and personalized customer care through social media.
Stay on top of topics
Monitor trends and your posts’ performance across profiles in one place by setting up custom streams that suit your workflow. Respond to queries, boost positive reactions, and share items with teammates in a single click.
Manage all incoming messages easily and efficiently
Don’t let customer questions overwhelm you. Hootsuite’s Inbox is designed to help you monitor messages from different networks in a single view. Filter out those that require action, bulk dismiss the ones that don’t, and respond yourself or assign another team member to the task.
Ensure accurate, timely responses to every comment and question
Tap the right team member to address customer inquiries with easy-to-use team assignments. Get subject-matter experts to respond if needed or simply spread the workload to speed through any message quagmire in impressive time. Speed up responses even more by using saved replies to common customer inquiries. Our machine learning engine will even automatically recommend which saved replies to use.