Search queries, now easier to Filter and Automate

Details

Hootsuite adds a Search Queries source filter to Nest’s Inbox. You can now multi-select saved X search queries to see only the conversations they matched, then carry that view into custom inboxes, automations, and exports.

Until now, hits from every saved search query shared one Inbox bucket, which made it hard to separate brand monitoring from competitor monitoring and pushed teams back to Streams for search-based work. With source filtering, you can isolate each monitoring purpose, route it to the right person, and keep that work inside Inbox.

Key Benefits

• Separate your monitoring: Isolate brand, campaign, and competitor conversations so your team sees only what matters for each purpose.

• Route work automatically: Send or tag matching messages to the right agents without manual triage.

• Reopen views instantly: Save a filtered view as a custom inbox and return to it whenever you need.

• Report with context: Export the search query behind each message so your team can see what every query captures.

How it Works

Using search query filters is simple: once a search query exists, the filter, custom inbox option, automation trigger, and export columns become available automatically as the rollout proceeds. These tools let you organize search query hits by the query that found them.

• Filter your Inbox: Open the Filters drawer, select Search queries, and choose one or more saved queries to see conversations matching any of them.

• Save a custom inbox: Keep your filtered view so you can reopen it later in one click.

• Automate routing: Add the “Matches search query” trigger to an automation rule so admins can route or tag matching messages.

• Export with the source: Find Search Query ID(s) and Search Query Name(s) as new columns when you export messages.

Search query filtering helps you turn a single stream of hits into organized, assigned work, so your team can respond faster to the conversations that matter.

Learn more in the Help Center.