Social Connections Playbook
How to build meaningful connections and long-lasting customer relationships with social media
Brands and businesses that lead with social-first strategies today are building a more connected world, strengthening relationships with customers—and gaining a lasting competitive advantage.
In this playbook, we’ll share a simple roadmap to help organizations better understand, connect, and engage with their digital audiences.
What you’ll learn
- How to use social listening to create more effective social marketing strategies and provide better customer care
- Techniques for analyzing social listening data to identify key insights and trends
- How to find the mix of marketing content that resonates most with your audience
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How Meliá’s Social-First Strategy Built Customer Loyalty and Business Resilience During a Crisis 
Case Studies
How Meliá’s Social-First Strategy Built Customer Loyalty and Business Resilience During a Crisis
The Social Campus Improving the student, staff, and alumni experience with social media
Strategy & Tactics
The Social Campus
Improving the student, staff, and alumni experience with social media
How Ochsner Health Reaches New Audiences on Social—and Doubled its Engagement 
Case Studies
How Ochsner Health Reaches New Audiences on Social—and Doubled its Engagement
The Social Media Toolkit for Fresh Ideas All the inspiration you need to feed the social beast
Toolkits
The Social Media Toolkit for Fresh Ideas
All the inspiration you need to feed the social beast
How the RACGP uses social media to build stronger connections with its audience 
Case Studies