FAQs About Your Enterprise Plan
You’ve got questions. We’ve got a lot of answers.
What are your terms and conditions?
Your yearly contract helps you save money and includes value-added services—but it does come with terms and conditions.
You can find your standard enterprise terms and conditions here.
One important condition to remember is about the automatic yearly renewal of your contract.
Planning on changing your contract? Or planning to discontinue your contract next year? You need to send your Customer Success representative a written notice (email is good!) of your non-renewal at least 60 days prior to the end of your term. If you don’t give us written notice of cancellation, you’ll be automatically renewed for a year (and be responsible for those fees).
Upon renewal, we reserve the right to increase the Fees for Services. If our fees go up, we’ll provide you written notice at least 90 days prior to the end of your current term.
Your one-year contract will automatically renew every year.
How do I pay my invoice?
You’ll receive an email from our Finance team with your invoice. Haven’t received an invoice yet? Reach out to your Customer Success representative and they’ll sort everything out.
How do I add additional seats to my Hootsuite account?
It’s easy to add more seats as your team grows. Just reach out to your Customer Success representative. They’ll help you with any changes or modifications to your account.
Got more billing questions?
I’ve got technical questions—where should I go?
From creating analytics reports to billing FAQs, you can find quick answers to technical questions in our help forum.
Here are a few popular topics to get you started:
Where can I go for further training?
On demand videos: We want you to succeed on social as fast as possible. Check out our ondemand videos to learn more about how to navigate through the platform easily
Team training. Equip your entire team, department, or organization with new social media skills. We’ll build and deliver a customized training session for your organization.
Master the Hootsuite Platform. Get certified as a Hootsuite pro. You’ll join 30,000+ professionals who have given their careers a boost by demonstrating their Hootsuite expertise to clients and employers.
Gain comprehensive social marketing skills. With your Social Marketing Certification, you’ll build new skills including social strategy, content creation, paid ads management, and competitive benchmarking.
Lead your organization’s social strategy. Level up your strategy skills with our Advanced Social Media Strategy Certificate. This is a comprehensive and academically recognized certification by Hootsuite and Syracuse University’s S.I. Newhouse School of Public Communications.